Broken or Damaged Merchandise

It is the buyer's responsibility to call the local UPS office. All original packing materials must be kept even if there is no apparent damage to the shipping carton. Limited editions will be replaced if possible. If no replacement is available, a credit or refund will be issued to the buyer.

Defective or Returned Merchandise
The item may be returned to Chicago Fire Store, ATTN: Gene, 4030 W. 111th Street, Oak Lawn, IL 60453. All returns must be insured. Defective items will be replaced if available and return-shipping charges will be credited to your account. For returned merchandise, your account w ill be credited for merchandise only.

No Replacement or Credit Will Be Given Under The Following Conditions:

• The request is made after 10 days from the receipt date.
• The item is returned without an outer carton.
• The item is returned without the original box and all paperwork.
• The item or box has been marked by writing or improper handling.
• For UPS damaged merchandise, you have not kept the original shipping carton for the UPS inspector.